Authenticity and Care
JER Silvers guarantees the authenticity of our silver. Please note that silver may tarnish with time, perfume, water, and sweat, This is natural and not considered a manufacturing defect. Please follow our care instructions provided.
Terms and Conditions
Last Updated :8th July 2026
Welcome to JER Silvers. By placing an order with us via Facebook, Website or WhatsApp, you agree to the following Terms and Conditions.
About Us
Business Name: JER Silvers
Contact Email: support@jersilvers.co.uk
Contact Number: +447487448651
Location: United Kingdom
We sell 925 silver jewellery.
Products and Pricing
a} All products are subject to availability.
b} We make every effort to display our products as accurately as possible. Slight colour variation may occur due to lighting and screen resolution.
c} Prices are listed in GBP (£) and are subject to change without notice. We reserve the right to cancel any order with incorrect pricing.
d} All our silver items are 925 silver.
Orders and Payments
a} An order is confirmed only after 50% down payment is received.
b} We reserve the right to cancel and refund any order due to stock unavailability, pricing error, or suspected fraudulent activity.
c} We accept payment via Bank Transfer / Debit Cards / Credit Cards / Klarna / Clearpay / PayPal and website payment.
Shipping and Delivery
a} We ship across the UK. Worldwide shipping available on request with extra charges.
b} Orders are typically dispatched within 1-3 working days after payment confirmation. Pre orders will takes 2-3 weeks to arrive from United Arab Emirates.
c} Delivery timelines are estimates provided by the courier. JER Silvers is not responsible for delays caused by the courier service, weather, or unforeseen circumstances.
d} Once the parcel is handed to the courier, a tracking number will be shared.
To claim for any transit damage, missing item, wrong item, or lost parcel, a complete UNBOXING VIDEO IS COMPULSORY.
Requirements for a valid video:
1. Video must start BEFORE opening the parcel, showing the sealed condition, shipping label, and any damage to outer packaging.
2. Video must be continuous, uncut and unpaused from start to finish.
3. Clearly show opening the parcel and all items inside.
Any claim without a valid unboxing video will NOT be entertained. No exceptions.
Returns, Exchange and Refund Policy
a} We offer a 14-Day Return and Exchange Policy from the date of delivery.
b} To be eligible for return / exchange, the item must meet ALL conditions.
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Unused
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In it's ORIGINAL PACKAGING with all tags and boxes.
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With proof of purchase
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With valid unboxing video in case of damaged / wrong item.
c} Non-Returnable Items:
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Earrings for hygiene reasons
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Customised, personalised, or resized jewellery
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Sale or discounted items
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Items without original packaging.
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d} Customer is responsible for return shipping costs unless the mistake was ours.
e} Refunds will be processed within 5-7 working days after we receive and inspect the returned item. Original shipping charges are non-refundable.
f} To inititate a return, contact us within 14 days at support@jersilvers.co.uk with your Order ID and video / pictures
Damaged / Lost Parcels
If your parcel arrives damaged or is lost in transit, you must inform us within 24 hours of delivery with your unboxing video and photos of the damaged parcel. We will take it up with the courier. This process may take 7-10 working days.
Cancellation Policy
Orders can be cancelled within 12 hours of placing the order, provided it has not been dispatched, Custom orders cannot be cancelled.